REFUND & CANCELLATION
RESERVATION


Please make advance reservation via telephone or book online to make sure room availability.Advance in Cash or deposit /online Payment is mandatory to get the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.Rates displayed online aren’t guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is chosen and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.The estimated cost for stay includes the confirmed rate , the estimated taxes, and estimated fees.The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which can vary from the estimates and you’re susceptible to pay any extra cost on account of such amendments in taxes, fees, cess etc.Currency conversions are estimates and are provided as information only. The bill on inspect for stay shall be charged within the hotel’s local currency.We reserve the proper to switch or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.On sign up to the hotel, please present the hotel reservation confirmation voucher along side valid photo ID or Passport, Photo PAN Card, Election card , Photo driver’s license , or any photo ID card issued by Central/ government and a legitimate mastercard for any incidental and/ or extra charges.All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates don’t permit any changes within the hotel booking. Please check restrictions on the speed while booking. Under all promotion(s)/sale rates, limited inventory is out there on select Room type(s) only on first come first served basis. Jaypee Hotels reserves the proper to withdraw and/or amend the promotion/sale with none prior notice.All extra services & amenities not a part of this offer are going to be available at an on additional charge only.This offer can’t be combined with the other offer/promotion or benefit(s) available through any loyalty program travel by Jaypee Hotels or any third party.In case of non-availability of pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ during a similar room type, at its discretion and with none further liability.Rates may change all of sudden and should vary for special events apart from confirmed reservation against the advance payment.All rates are subject to prevailing local taxes as applicable on room tariff & services opted.


OCCUPANCY

Normal occupancy permits maximum two people per room. Additional person (if room size permits) is charge extra as per prevalent rate of the Hotel.


DEPOSIT/ ONLINE PAYMENT
The deposit / online payment to be paid beforehand like total room nights booked for the whole stay to urge the confirmed reservation.We accept deposit only against the Maestro, Visa and MasterCard. For any alternate mode of payment, please contact the hotel’s reservations.Corporate reservations got to be secured by a corporation mastercard . For any alternate mode of payment, please contact Hotel’s Reservation.Group bookings of 4 or more rooms require cancellation notice to refund the deposit as laid out in cancellation & early checkout policy.


CANCELLATION AND EARLY CHECKOUT POLICY
In case your plans change, ensure to tell in writing the cancellation/ amendments in decide to the Hotel Reservation for a refund of your deposit. the rules during this regards as under:-The modification/cancellation request for bookings made online are going to be processed automatically through the web Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. just in case of rebooking, a rate difference could also be payable for the change as per the speed applicable for the rebooked date/ room type and subject to availability.Any additional charges or rate difference for the modified reservation are often paid through an equivalent payment mode/card as used for original reservation.Please note that if a web booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it can’t be further modified or cancelled online.The refund of the reservation done by the agent are going to be processed by the issuing agent only and no refund admissible online.In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the quantity paid towards making the reservation(s).Certain room rates & types have restrictions and without benefits. just in case you are doing not wish to choose restricted rates & types, you’ll book the room(s) available on www.jaypeehotels.com without benefits / restrictions.In case of early checkout, you’re susceptible to buy the whole confirmed reservation. If unsure of the policy, contact the hotel for clarification.Please note for reservation of quite one room therein case all rooms are determined as “reserved nights”. for instance , two (2) rooms reserved for four (4) nights would be (8) reserved nights, hence to such (8) reserved nights applicable cancellation period is 72 hours.


The cancellation applicable as under: –

Reserved Room Nights(No.)
4
4-9
9- & above
Cancellation Period before arrival
48 hours
72 hours
7 days

 

REFUND POLICY
On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to point out refund back on your mastercard statement. Reasons for the required time interval are supported billing cycle of your mastercard company and time interval of the bank. The refund depends on numerous factors like the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details ask the cancellation policy mentioned above.In case the reservation isn’t confirmed, we’ll not charge you anything on your mastercard and release the entire amount if any that was persisted it immediately. Now after we do that , it’ll still take two(2) to four(4) weeks for the bank to process the refund and to point out the refunded amount on your mastercard .


CHECK IN
Normal sign up time is 2:00 PM. For late arrivals, please involve instructions on the procedure for arrival after 6 PM.For Jaypee Residency Manor, Mussoorie, sign up time is 3:00 PMCheck-out is at 12 Noon.Early check-in and check-out is out there by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.


MODIFICATION
Any modification within the reservation is subject to availability at the time of creating such an invitation .


CHILDREN AND INFANTS
Child (up to five years) can stay freed from charge with parents without extra bed.Children between 5 years to 12 years aged are going to be charged extra.Children above 12 years aged are going to be treated as young adults and therefore the prevalent reservation charges are going to be applicable and levied.


NON-ARRIVAL TO THE HOTEL (NO SHOW)
If you fail to reach the hotel on the arrival date the whole reservation are going to be cancelled automatically by the hotels and can be charged for the whole reservation.If you fail to see in on the primary date but still continue your itinerary to remain at the hotel, please, urgently, contact us to stay the space for you for the remainder of the nights. Otherwise as mentioned above, the whole reservation are going to be auto-cancelled and no refund admissible.


SHORTENED STAY (EARLY CHECK-OUT)
Shortened stay is subject to entire period charge whether or not you stay the whole period. If you recognize the change in your plan, please contact us at the earliest to attenuate the charge by the hotel subject to cancellation policy.


SPECIAL REQUEST
Please note that Hotel neither guarantees nor susceptible to admit any request for amendment in plan or the other special requests which shall be admissible subject to availability on arrival.The request for airport pick-up requires intimation to the reservation at the time of the room(s) booking.


CONFIRMATION VOUCHER
The reservation once confirmed, a confirmation number and therefore the voucher is generated that you simply can print for your convenience.It is necessary to present the confirmation voucher to the hotel on arrival. On failure to supply the confirmation voucher may end in the hotel not honoring your reservation unless the hotel is in a position to trace & match the surplus within the reservation system.


PAYMENT SECURITY
It is important to understand that whenever you provide the private details or mastercard information, it’s secured. Your mastercard number, name, address, and phone number are protected by the newest security technology.